Phone and Video Call Support

Free Online Device Support for Individuals and Care Teams

Have a question or need clarification? Our team can provide guidance on cooling practices and their use across hospitals, hospices, and funeral services worldwide.

Book a free online training call, available via video call or telephone, to discuss how cooling can support your bereavement care pathway. Available for individuals or teams.

Free Upcoming Support Sessions

Register for live virtual training via video call to ask questions, learn more about supporting families, and feel empowered to offer cooling as an option to families.

We encourage you to have your CuddleCot on hand to confirm you feel comfortable assembling the cooling device. 

To arrange a private video call with our team contact: usainfo@cuddlecot.com

 

Free Online Device Training:

Oct 15, 2026 03:00 PM Central Time (US and Canada)

Oct 26, 2026 11:00 AM Central Time (US and Canada)

* Please note by registering your interest in CuddleCot training, we may send you CuddleCot product training news from time to time. To opt out of this please contact marketing@cuddlecot.com

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    Clinician Testimonial

    “It’s hard on the staff, too, and helpful to know you gave the parents the chance to create that bond.” – Nurse Laird, Tidelands Health

    At Tidelands Health, the CuddleCot was recognized as an important tool during the hospital’s rigorous certification process. In 2023, they became the first hospital in South Carolina and only the second in the U.S. to achieve advanced perinatal care certification from The Joint Commission and the American College of Obstetrics and Gynecologists.

    "Providing compassionate care for grieving families is essential for hospitals. When loss occurs on an obstetrical unit, whether expected or unexpected, the gift of offering time can help to facilitate the transition from the anticipation of parenthood to the death of a baby." - RPMH Obstetrics Team, Rolling Plains Memorial Hospital in Sweetwater, Texas

    We knew the CuddleCot would cool the baby and allow the baby to be in the mother’s room longer so they could bond with the baby, hold them or take pictures. It’s been nice to not feel like we’re rushing them. Using the CuddleCot gives families a little more peace, comfort and essential bonding time with their baby.

    Ashlie Woodward
    Registered Nurse, Missouri Delta Medical Center

    Leaving the hospital without your baby is one of the hardest experiences for parents who have faced pregnancy loss. We are dedicated to ensuring that families have as much time with their babies as possible while they are here.”...“CuddleCots help support the emotional needs of families facing profound loss,”

    “As health care workers, we know that these families’ needs don’t stop when they are discharged,”  “Southeastern Medical Center is committed to providing support for their difficult days ahead."

    Courtney Gray, bereavement coordinator for Southeastern Medical Center.

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    Evidence-Based, Free e-Learning Bereavement Care Training

    • We believe bereavement care training should be accessible to every healthcare professional supporting the bereaved.