CuddleCot Servicing

Helping you be ready

The CuddleCot team are pleased to offer a range of enhanced service and support options for all our cooling equipment. We're committed to helping you get the most from these important resources and help ensure your CuddleCot and CuddleBlanket are always ready for use when you need them.

As the innovators of the CuddleCot and CuddleBlanket, we have many years of experience in their upkeep and have all the expertise and tools to keep these assets in the best working condition.

CuddleCot cooling cot with cooling unit and Moses basket

Maintenance service

We offer a fixed price full functional test and check service of CuddleCot and CuddleBlanket carried out by experienced technicians at our centre in Gloucester, UK.

Flexmort technician servicing the CuddleBlanket cooling unit

Visual, functional and integrity check and test:

Internal components, fluid ways, tubing and connections

Internal electrical components

Internal fluid flush (and refill with Coldflow2 for the CuddleBlanket)

All associated system equipment 

Included services:

Advise and quote for any repairs or replacement costs for worn or damaged items

After service disinfect system surfaces using Clinell® disinfectant wipes

Provide a full test report after a minimum half day functional running test

Servicing pricing

CuddleCot extended 12-month warranty: £249

CuddleCot Service Package A (1 year): £199

CuddleCot Service Package B (1 year): £299
Includes replacement pads (1 large and 1 small)

CuddleCot Service Package plus purchase of new 12-month warranty: £399
If CuddleCot is less than 3 years old

CuddleBlanket service: £249

Optional PAT test and report to latest standards IET Code Of Practice for ISITEE Version 5 at the same time as a service: £19*

Price includes courier collection and delivery from your premises and all service parts, consumables and labour. Excludes VAT.

Flexmort technician servicing the CuddleCot cooling unit and cooling pad

International Servicing

For service pricing of systems located around the world, please contact us and we will be pleased to discuss options and provide a quote.

Repairs

Any repairs required will be quoted separately. No additional work will be undertaken without prior authorisation.

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