CuddleCot and CuddleBlanket Servicing

Helping you be ready

The CuddleCot team is committed to providing enhanced service and support options for all our cooling equipment. We're passionate about helping you get the most from these important resources and will do everything we can to make sure your CuddleCot and CuddleBlanket are always in top working condition.

With years of experience in caring for and maintaining CuddleCots and CuddleBlankets, we have the knowledge and tools to keep your equipment in like-new condition.

CuddleCot cooling cot with cooling unit and Moses basket

What's included in a Maintenance service?

We offer a fixed price full functional test and check service of CuddleCot and CuddleBlanket carried out by experienced technicians at our centre in Gloucester, UK.

CuddleCot technician servicing the CuddleBlanket cooling unit

Visual, functional and integrity check and test:

Internal components, fluid ways, tubing and connections

Internal electrical components

Internal fluid flush (and refill with Coldflow2 for the CuddleBlanket)

All associated system equipment 

Included services:

Advise and quote for any repairs or replacement costs for worn or damaged items

After service disinfect system surfaces using Clinell® disinfectant wipes

Provide a full test report after a minimum half day functional running test

UK CuddleCot™ and CuddleBlanket™ servicing prices

CuddleCot extended 12-month warranty: £249 (available at time of CuddleCot purchase)

Warranty covers all parts and labour to repair following faults caused by faulty manufacture or component failure. Repairs required following damage or fault caused by negligence or accident are not covered.

CuddleCot Service Packages

• CuddleCot Service Package A (1 year): £199

• CuddleCot Service Package B (1 year): £299
Includes replacement pads (1 large and 1 small)

• CuddleCot Service Package plus purchase of new 12-month warranty: £399
If CuddleCot is less than 3 years old

CuddleBlanket Service: £249

Optional PAT test and report to latest standards IET Code Of Practice for ISITEE Version 5 at the same time as a service: £9

Price includes courier collection and delivery from your premises and all service parts, consumables and labour. Excludes VAT.

Speak to our team:

UK: +44 (0)8455 333561

UK: service@cuddlecot.com

 

US: 800 992 8977

US: usaservice@cuddlecot.com

CuddleCot machine
CuddleBlanket

International CuddleCot™ & CuddleBlanket™ Servicing

For service pricing of systems located around the world, including the USA, please contact us and we will be pleased to discuss options and provide a quote.

CuddleCot™ & CuddleBlanket™ Repairs

Any repairs required will be quoted separately. No additional work will be undertaken without prior authorisation.

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